Refund Policy

Last updated November 2, 2026

SMS launch passes are one-time purchases for 30 days from activation, with no automatic renewal. Availability is shown on the SMS plans page. Checkout remains closed until payment processing and support are ready.

Before activation

You may cancel a paid pre-order before activation and request a full refund from its private order page. If delivery is not activated within 14 calendar days after payment, the order becomes due for a full refund. Waiting time does not reduce the 30-day reading period.

Processing and confirmation

A saved refund request or a provider ticket is not a completed refund. The order page displays confirmation only after Waffo confirms success. Refunds go back through the original payment channel; bank posting times can vary. We do not deduct our payment-processing fees from a promised full refund.

After activation

Reply STOP to stop messages. This does not create an automatic renewal or an automatic refund. Contact support for non-delivery, billing errors, or other refund requests. Any statutory consumer rights still apply.

Get help

Use the browser you used to buy the pass to view your private order. If that browser is no longer available, contact support using the billing email used at Waffo. Never send card details.